FAQ

Shipping

We aim to get your goods to you as soon as possible. For mainland US, Canada and Europe, please allow 10-14 working days. For outside of these territories, please allow 14-21 working days for your item/s to be delivered. 

We offer free shipping on orders over £20 to mainland Europe, America and Canada. We include tracking numbers once items have been dispatched from our warehouses.

Return policy

Our return policy lasts until 30 days after the item is marked as delivered. If you are unhappy with your order or you have received a faulty item, please reach out to us at askfaceitup@gmail.com and we will be able to assist you. 

Please ensure you check your shipping address before completing your order. We are not responsible for orders that are delivered to incorrect addresses.

How secure is my personal information?

FaceItUp values and protects your information. Your information will be kept in our database for the reference and communication purposes only. We will never sell or give your data to anything that isn’t linked to our shop.

Buy in confidence as our store uses the best SSL certificate available to protect your payment details during each transaction.

Contact us

If we still haven't managed to answer your question please feel free to contact us and we'll get back to you as soon as possible.